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Browse through our extensive list of free Sales & Marketing magazines, white papers, downloads and podcasts to find the titles that best match your skills; topics include Customer Relationship Management (CRM), call center management, advertising and public relations. Simply complete the application form and submit it. All are absolutely free to professionals who qualify.

    
 
 

The Contact Center Selection Checklist Numbers speak for themselves: it costs about $500/visit to service a customer in person, $5.66/call with a live agent in a contact center,...

SMART RETAIL NEWS Is the global news source for advances in M2M innovations in retail....

The Salesforce User's Guide to the Right Metrics for Your Inside Sales Team Salesforce is a powerful tool, but to get the most out of it you need to understand the fundamental metrics that drive sales performance....

Top Tools for Optimizing Your Sales Team It's a simple fact - if your sales team has the data and tools to reduce the level of friction in the sales process - everyone wins....

Authority Leadership Marketing: Making Content the Cornerstone of Customer Engagement and Relevance Customer-centric content and authority leadership are critical to building brand trust, accelerating lead acquisition, and shortening...

The Salesforce User's Guide to Pipeline Management Learn the best practices for managing and measuring your sales pipeline in Salesforce....

The Salesforce User's Guide to Data-Driven Forecasting Learn the best practices for creating an accurate sales forecast with your Salesforce.com data....

CRM Magazine Is the publication of record covering the field of customer relationship management and is written for customer-centric organizations....

Retail Online Integration Provides practical information and ideas retailers, catalogers, online marketers and brand merchants can use to do their jobs more...

Top 10 Productivity Problems Marketing Teams Face and How to Solve Them Does your team have enough time in the day? Is productivity difficult to define? Download this eBook to learn how to be more efficient as a...

How to Prioritize Your Leads By Segmenting & Scoring Your Audience Prioritization Helps Deliver Quality Leads, Faster...

Turn Your Contact Center from Cost Center to Revenue Generator All enterprises must exceed customer expectations to achieve a competitive edge....

Small Business CRM Systems: How To Increase Sales And Retain Valuable Customers CRM is widely known as an automated means of collating and utilizing customer data. The newest CRM solutions utilize the latest...

Website Magazine Presents expert information on Internet success, providing a 360-degree view of all the Web essentials: search marketing, e-commerce,...

The Contact Center in 2015 According to the Avaya Consumer Preference Report, 41% of users talking to a contact center agent rate “fast and efficient resolution...

10 Tips for Creating Social Engaging Social Content Use the 10 tips to create your Field-Of Dreams moment....

 
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